Terms of Service

1. Introduction

Welcome to Solantra. These Terms of Service ("Terms") govern your access to and use of the website solantra.co.uk and all related services, including our AI voice agents, chat agents, workflow automation solutions, and consulting services (collectively, the "Services") provided by Solantra Technologies Ltd ("Solantra", "we", "us", or "our").

Solantra Technologies Ltd is a company registered in England and Wales under company number 16875371, with our registered office at 26 Mervyn Avenue, London, England, SE9 3PR.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Definitions

• "Client" or "you" means any individual or entity accessing or using our Services
• "AI Solutions" means our artificial intelligence products including voice agents, chat agents, and automation tools
• "Intellectual Property" means all patents, trademarks, copyrights, trade secrets, and other proprietary rights
• "Content" means any text, data, information, or other materials submitted to or generated through our Services

3. Our Services

Solantra provides the following AI-powered solutions:

• AI Voice Agents: Hyper-realistic voice assistants for customer interactions
• AI Chat Agents: Intelligent chatbots for 24/7 automated customer support
• Intelligent Process Automation: Workflow automation integrating with your existing systems
• AI Consulting: Strategic guidance for AI adoption and digital transformation

The specific scope, deliverables, and pricing for any project will be detailed in a separate Statement of Work or Service Agreement.

4. Account and Access

Certain features of our Services may require you to create an account or provide information. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorised access or use
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activity.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit malware, viruses, or other harmful code
• Engage in fraudulent, deceptive, or misleading practices
• Harass, abuse, or harm others
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the integrity or performance of our Services
• Reverse engineer, decompile, or disassemble any aspect of our Services
• Use our AI Solutions to generate illegal, harmful, or discriminatory content
• Impersonate any person or entity or misrepresent your affiliation
• Scrape, mine, or extract data from our Services without permission

6. AI-Specific Terms

6.1 AI Limitations

You acknowledge and agree that:

• AI systems may produce errors, inaccuracies, or unexpected outputs
• AI-generated content should not be relied upon as professional, legal, medical, or financial advice
• Human oversight is recommended for critical decisions
• AI performance may vary based on input quality and context

6.2 Training Data

Unless otherwise agreed in writing, we may use anonymised and aggregated data from your use of our Services to improve our AI models and Services. No personally identifiable information will be used for this purpose without your explicit consent.

6.3 Voice and Conversation Data

When using our voice agents (including Lexa), voice recordings and conversation transcripts may be processed to provide the service. Please refer to our Privacy Policy for details on how this data is handled.

7. Intellectual Property

7.1 Our Intellectual Property

All Intellectual Property rights in the Services, including but not limited to software, algorithms, designs, trademarks, and documentation, are and shall remain the exclusive property of Solantra Technologies Ltd. These Terms do not grant you any rights to use our trademarks, logos, or branding without prior written consent.

7.2 Your Content

You retain ownership of any Content you provide to us. By submitting Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, process, and store such Content solely for the purpose of providing the Services.

7.3 Deliverables

Unless otherwise specified in a separate agreement, upon full payment, you will receive a licence to use any custom AI solutions or deliverables we create for you. The underlying technology, frameworks, and methodologies remain our property.

8. Fees and Payment

Fees for our Services will be set out in a separate quotation, proposal, or Service Agreement. Unless otherwise stated:

• All fees are quoted in British Pounds (GBP) and exclusive of VAT
• Payment is due within 14 days of invoice date unless otherwise agreed
• Late payments may incur interest at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to suspend Services for overdue accounts

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our engagement. This obligation does not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party prior to disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of AI-generated outputs

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill
• We shall not be liable for any damages arising from your reliance on AI-generated content or outputs

12. Indemnification

You agree to indemnify, defend, and hold harmless Solantra Technologies Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any Content you provide.

13. Termination

Either party may terminate these Terms or any Service Agreement:

• With 30 days' written notice for convenience
• Immediately upon material breach by the other party that remains uncured for 14 days after notice
• Immediately if the other party becomes insolvent or enters administration

Upon termination, you must cease using our Services. We will provide reasonable assistance in transitioning your data, subject to payment of any outstanding fees.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or failures of third-party services or infrastructure.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation for a period of at least 30 days.

16. General Provisions

• Entire Agreement: These Terms, together with any Service Agreements, constitute the entire agreement between you and Solantra regarding the Services
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect
• Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction
• No Partnership: Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Solantra

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Provide notice through our website or by email

Your continued use of our Services after any changes constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions about these Terms, please contact us: